Refund policy
We want you to love your purchase! If for whatever reason, you are unhappy with your purchase, you may initiate a return or exchange within 10 days of receiving your shipment by emailing hello@milagrocollective.com.
All return rug(s) must be professionally packaged and shipped by either FedEx or UPS. Return shipping is the responsibility of the customer. Tracking details must be provided within 3 days of initiating the return.
Once the item arrives, We will inspect, and if approved, issue a refund or credit of your choice. We offer either (1) A refund to the original form of payment minus a 15% restocking fee OR (2) A full refund in the form of store credit. Please note: all orders placed using a promotional code will only be eligible for store credit returns. The rug must be returned in new, unused condition. If the product arrives damaged or showing signs of wear, we cannot process the refund.
Custom and Made to Order Rugs
As a small business, each rug is crafted especially for you. Because of this, Made to Order rugs are only returnable if ordered in one of our standard sizes: 3x5, 4x6, 5x7, 6x9, 8x10, 9x12, 10x14, 12x15. All other Made to Order sizes are considered final sale, as we are unable to resell them. Ready to Ship rugs (marked “in stock”) follow our standard return policy above.
Milagro Collective does not accept returns or cancellations on the following items:
- Custom Orders
- Made to Order rugs in non-standard sizes (see above)
- Two Hues - Design Your Own
- Final sale items
- Gift Cards
- Orders placed using Affirm
- Rug Pads
- Orders placed through our retail partners
We begin working on your order immediately upon receipt. Therefore, all cancellations are subject to Our return policy.
We upload photos with the most accurate colors as possible, but due to differences in computer screens, We are not responsible for variations in color between the actual product and your screen. Feel free email us should you want additional photos or video to better assess the rug before purchase.
