Absolutely! Our made-to-order styles can be ordered in the dimensions your space needs, within the size options shown on each product page. Ready-to-ship and vintage rugs are available in their listed sizes. We have put together some helpful tips for measuring your space here. We also offer custom orders!

There are two types of custom rug orders. The first is where we assist clients in finding the perfect rug for their specific needs. More information on concierge rug sourcing can be found here. The second option is a Custom Oushak made in any color, size, and design you can dream of! More information on custom rugs can be found here.

Good things take time… and our rugs are truly works of art!

Rugs listed as “Ready to Ship” or “In Stock” ship within 1–3 business days. Quick Ship rugs ship within approximately 75–90 days. Made to Order rugs in our standard sizes ship within approximately 90–120 days. Custom dimensions and runner sizes ship within approximately 120–150 days, and rugs over 280 sq. ft. ship within approximately 150–180 days. Jute and hide rugs ship within approximately 8–12 weeks. 

These are estimated times to ship; transit time is additional. Details regarding quoted ship times can be found on each item page. You can track your order here.

Yes! Please see our Return Policy for details.

While we do not have a storefront, we are excited to partner with retailers across the nation so you can touch, feel, and order locally. Find a list of retailers here.

Ready-to-ship and in-stock rugs include free shipping. Made-to-order rugs up to and including 180 sq. ft. qualify for free shipping. Made-to-order rugs over 180 sq. ft. require freight shipping; the calculator includes the freight charge in the displayed price. See our Shipping & Delivery Policy for details.

Wool is a natural fiber, therefore slight variations from each dye lot can occur. Due to the hand-made nature of the product, a 5-15% shade band (difference in colorfastness) can occur. Because of this, we no longer offer samples. However, we understand how big of an investment a hand-knotted rug can be! We are proud to offer Benjamin Moore Color Matching to help you choose a rug. More information can be found here.

Our rugs are made in India and Turkey. Country of origin and materials can be found in the item description.

Choose your dimensions in one-inch increments directly on eligible made-to-order product pages. Available dimensions are shown in each product’s size calculator; most made-to-order styles start at 2′6″ x 4′, while Two Hues starts at 3′ x 5′, with sizes up to 25′ x 50′.

Custom dimensions and runners generally ship within approximately 120–150 days; rugs over 280 sq. ft. generally ship within 150–180 days. Check the estimate on your selected product. Because each rug is handmade, finished dimensions may vary by 1–3 inches. Custom sizes are final sale. For a size outside the available options, contact us.

A hand knotted rug is an investment and proper care and cleaning can go a long way.  All of our rugs are professionally cleaned by our supplier before we receive them. Here are a few tips to extend the life of your rug! Vacuum your rug regularly. Always use a suction attachment, not the beater brush, to remove dirt. Beater brushes can remove a small amount of pile and destroy the fringe. Clean up spills as soon as possible by blotting the excess fluid, then using club soda or warm, soapy water and a clean cloth. Never use a cleaning agent. If you encounter a major stain that does not respond to this method, we recommend contacting a local carpet cleaner/repair shop.

Yes! Wool rugs are extremely easy to care for and incredibly durable. A hand knotted rug is one of the best investments you can make for your home.  As a natural, renewable fiber that deters bacterial growth, wool naturally repels stains and dust mites. In addition, wool acts as a natural humidifier and is flame-resistant. There’s a laundry list of reasons why you should choose a wool rug over a synthetic... just trust us on this one! You won’t regret it.

We recommend using a felt rug pad to increase the longevity of your rug. This will also help prevent wrinkles, scratches, and staining on your floors.

Roll your rug tightly with the face side out, then cover with a light-colored cloth. It is important that your rug be stored in a cool, dry place to prevent damage.

Yes, but it is no cause for concern. When your rug is new, shedding can occur due to the wool fiber content, but the amount will decrease over time. Make sure not to pull loose yarns, and use scissors to clip instead.

We have partnered with Affirm as a way to split payments. To apply, choose this option at checkout.

Our checkout process is secure and encrypted.

Promotions cannot be combined with other discounted offers or codes.