FAQs

+ Can you help me find a rug that fits my space?

Absolutely! Any of the rugs you see on our website can be remade to the exact dimensions your space needs. We have put together some helpful tips for measuring your space here. We also offer custom orders!

+ What is a custom order?

There are two types of custom rug orders. The first is where we source a vintage rug that fits your space and needs. More information on vintage rug sourcing can be found here. The second option is a Custom Oushak made in any color, size, and design you can dream of! More information on custom rugs can be found here.

+ Do you offer samples or color poms?

Wool is a natural fiber, therefore slight variations from each dye lot can vary, as all our wool is hand dyed. However, we understand how big of an investment an oushak rug can be! While wool colors are subject to a 5-15% shade band (difference in colorfastness) due to the hand-made nature of the product, we are working to add samples for your convenience. Available samples can be viewed here.

+ When will I receive my order?

All ready to ship rugs ship within 3-5 days using FedEx. Made to order rugs take approximately 90-120 days to make and are truly works of art!

+ What are your rugs made of? Where are they made?

Country of origin and materials can be found in the item description.

+ Do you sell to the trade?

Yes! We love working with interior designers and are happy to offer a discount. To begin saving on future purchases, learn more here.

+ Are your rugs kid and pet friendly?

Yes! Wool rugs are extremely easy to care for and incredibly durable. A hand knotted rug is one of the best investments you can make for your home.  As a natural, renewable fiber that deters bacterial growth, wool naturally repels stains and dust mites. In addition, wool acts as a natural humidifier and is flame-resistant. There’s a laundry list of reasons why you should choose a wool rug over a synthetic... just trust us on this one! You won’t regret it.

+ Do you accept returns?

Yes! Please see our return policy for details.

+ How do I care & clean my rug?

A hand knotted rug is an investment and proper care and cleaning can go a long way.  All of our rugs are professionally cleaned by our supplier before we receive them. Here are a few tips to extend the life of your rug! Vacuum your rug regularly. Always use a suction attachment, not the beater brush, to remove dirt. Beater brushes can remove a small amount of pile and destroy the fringe. Clean up spills as soon as possible by blotting the excess fluid, then using club soda or warm, soapy water and a clean cloth. Never use a cleaning agent. If you encounter a major stain that does not respond to this method, we recommend contacting a local carpet cleaner/repair shop.

+ Is shipping included?

Yes! We offer free shipping on all orders.

+ Can I shop in person?

While we do not have a storefront, we are happy to welcome you to take a look at our inventory if you are local in Midland, Texas! Rugs are always coming and going. Please feel free to reach out to see our in-stock offerings!

+ Do you recommend using a rug pad?

We recommend using a felt rug pad to increase the longevity of your rug. This will also help prevent wrinkles, scratches, and staining on your floors. Here is our favorite from Amazon, or we can custom cut one to accommodate unique rug sizes.

+ Did we miss something?

We’d love to help you in any way we can! Feel free to contact us using this form or send us an email at hello@milagrocollective.com