FAQs

+ Can you help me find a rug that fits my space?
There are two types of custom rug orders. The first is where we source a vintage or new production rug that is already made and ready to ship. The second option is a Custom Oushak made in any color, size, and design you can dream of! More information can be found here.
+ Do you offer samples or color poms?
Wool is a natural fiber, therefore slight variations from each dye lot can vary, as all our wool is hand dyed. To achieve a desired vintage or muted look, our new production rugs may go through the washing process up to six times. Because of this, we do not offer color pom or wool samples, as the colorways may vary slightly. We offer samples of our 5/5 Turkish knot quality that are made in India. They can be found here.
+ Do you sell to the trade?
Yes! We love working with interior designers and are happy to offer a discount. Contact us for a discount code prior to your purchase!
+ Do you accept returns?
Please see our return policy for details.
+ How do I care & clean my rug?
A hand knotted rug is an investment and proper care and cleaning can go a long way.  All of our rugs are professionally cleaned by our supplier before we receive them. Here are a few tips to extend the life of your rug! Vacuum your rug regularly. Always use a suction attachment, not the beater brush, to remove dirt. Beater brushes can remove a small amount of pile and destroy the fringe. Clean up spills as soon as possible by blotting the excess fluid, then using club soda or warm, soapy water and a clean cloth. Never use a cleaning agent. If you encounter a major stain that does not respond to this method, we recommend contacting a local carpet cleaner/repair shop.
+ When will I receive my order?
All orders ship within 3-5 days using FedEx, unless you have purchased a made to order item. Our handmade rugs take approximately 90 days to make and are truly works of art!
+ Is shipping included?
Yes! We offer free shipping on all orders.
+ Can I shop in person?
While we do not have a storefront, we are happy to welcome you to take a look at our inventory if you are local in West Texas! Rugs are always coming and going. Please feel free to reach out to see our in-stock offerings!
+ Do you recommend using a rug pad?
We recommend using a felt rug pad to increase the longevity of your rug. This will also help prevent wrinkles, scratches, and staining on your floors. Here is our favorite from Amazon, or we can custom cut one to accommodate unique rug sizes.
+ Did we miss something?
We’d love to help you in any way we can! Feel free to contact us using this form or send us an email at hello@milagrocollective.com