Frequently Asked Questions

Orders

Can you help me find a rug that fits my space?

Absolutely! Any of the rugs you see on our website can be remade to the exact dimensions your space needs. We have put together some helpful tips for measuring your space here. We also offer custom orders!

What is a custom order?

There are two types of custom rug orders. The first is where we source a vintage rug that fits your space and needs. More information on vintage rug sourcing can be found here. The second option is a Custom Oushak made in any color, size, and design you can dream of! More information on custom rugs can be found here.

When will I receive my order?

Good things take time… and our rugs are truly works of art! Learn more about the process here.

Rugs listed as “in stock” ship within 1-3 business days.

Made to Order rugs take 90-120 days to create from the date of order.

Details regarding quoted ship times can be found in each item description.

Do you sell to the trade?

Yes! We love working with interior designers and are happy to offer a discount. To begin saving on future purchases, learn more here.

Do you accept returns?

Yes! Please see our return policy for details.

Is shipping included?

Yes! We offer free shipping on all orders.

Product Info

Do you offer samples or color poms?

Wool is a natural fiber, therefore slight variations from each dye lot can occur. Due to the hand-made nature of the product, a 5-15% shade band (difference in colorfastness) can occur. Because of this, we no longer offer samples. However, we understand how big of an investment a hand-knotted rug can be! We are proud to offer Benjamin Moore Color Matching to help you choose a rug. More information can be found here.

What are your rugs made of? Where are they made?

Our rugs are made in India and Turkey. Country of origin and materials can be found in the item description.

Clean + Care

How do I care & clean my rug?

A hand knotted rug is an investment and proper care and cleaning can go a long way.  All of our rugs are professionally cleaned by our supplier before we receive them. Here are a few tips to extend the life of your rug! Vacuum your rug regularly. Always use a suction attachment, not the beater brush, to remove dirt. Beater brushes can remove a small amount of pile and destroy the fringe. Clean up spills as soon as possible by blotting the excess fluid, then using club soda or warm, soapy water and a clean cloth. Never use a cleaning agent. If you encounter a major stain that does not respond to this method, we recommend contacting a local carpet cleaner/repair shop.

Are your rugs kid and pet friendly?

Yes! Wool rugs are extremely easy to care for and incredibly durable. A hand knotted rug is one of the best investments you can make for your home.  As a natural, renewable fiber that deters bacterial growth, wool naturally repels stains and dust mites. In addition, wool acts as a natural humidifier and is flame-resistant. There’s a laundry list of reasons why you should choose a wool rug over a synthetic... just trust us on this one! You won’t regret it.

Do you recommend using a rug pad?

We recommend using a felt rug pad to increase the longevity of your rug. This will also help prevent wrinkles, scratches, and staining on your floors.

Payments

Do you have a payment plan?

We have partnered with Affirm as a way to split payments. To apply, choose this option at checkout.

Is my checkout information secure?

Our checkout process is secure and encrypted.

Can I combine discount codes? 

Promotions cannot be combined with other discounted offers or codes.

Did we miss something?

We’d love to help you in any way we can. Feel free to contact us for any further questions you might have.